Privacy Policy for restoriva
Effective Date: January 1, 2025
1. Introduction
Welcome to restoriva. We are dedicated to providing sanatorium-style senior stays with guided wellness routines and assisted care. We respect your privacy and are committed to protecting any personal information you share with us. This privacy policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage our services. For questions, please use our contact form or call us at +971544897036.
2. Data Controller
The data controller responsible for your personal data is restoriva, Business ID CN-8296628, located at Villa 56B, Street 4, Al Barsha 1, Al Barsha, Dubai, United Arab Emirates.
3. Information We Collect
- Personal identifiers (name, date of birth)
- Contact details (email address, phone number, postal address)
- Health and wellness information (medical history, dietary preferences, mobility needs) provided voluntarily to support tailored care plans
- Preferences and interests related to wellness activities
4. How We Collect Information
We collect data when you:
- Complete registration or inquiry forms on our site
- Communicate with our team by email, phone, or through our contact form
- Participate in wellness assessments or assisted care consultations
5. Use of Your Information
Your data is used to:
- Create personalized wellness and assisted care plans
- Communicate bookings, schedules, and updates
- Improve our services through feedback and satisfaction surveys
- Ensure a comfortable and safe environment during your stay
6. Sharing and Disclosure
We do not sell or rent your personal data. We may share information with:
- Trusted healthcare professionals involved in your care
- Service providers who assist in the operation of our facility (under strict confidentiality agreements)
- Legal authorities if required by law or to protect rights and safety
7. GDPR Compliance
If you are a resident of the European Economic Area, you have certain rights under the General Data Protection Regulation (GDPR), including:
- Right to access personal data we hold about you
- Right to rectify inaccurate data
- Right to erase personal data under certain conditions
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise these rights, please contact us via our contact form or by calling +971544897036.
8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience and analyze site usage:
- Necessary cookies: enable core site functions
- Performance cookies: gather anonymous usage data to help us understand how visitors engage with restoriva
- Functional cookies: remember choices you make to improve your experience
You can control or disable cookies through your browser settings, but this may affect some features of our site.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our staff undergo regular training on data protection best practices.
10. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
11. Updates to This Policy
We may update this policy to reflect changes in our practices or for legal reasons. The updated version will be posted on our website with a revised effective date.
12. Contact Us
If you have any questions or concerns about this policy, you may contact us via our contact form or by calling +971544897036.